How to verify I am using the SDJ-Secure WiFi: 

On a Chromebook

• Click the Tray in the lower-right corner where you see the Battery, Time, and WiFi. 
• This will bring up a Menu. 
• In the lower-left-hand corner of the menu, click the Power icon to open another Menu. 
• Click on “Restart”

On a District-owned laptop

• Click the Wireless Symbol in the lower right-hand corner. In the pop-up, it shows which Wireless you are connected to in the upper-left corner. 

If you are not on the SDJ-Secured Wireless, simply click the Arrow button to the right of whatever Wireless you are connected to, and it will allow you to select the SDJ-Secured Wireless

1. Navigate to chrome://settings/privacy in your browser.
2. Select Delete Browsing Data. IMPORTANT! ONLY select Cookies and other site data and Cached Images and Files. Do NOT select Browsing History. At the Top ensure you select “All time Then Select Delete Data

Applying updates to your device is one of the most important things you can do for your system, whether or not it's a District-owned device or your personal device. 

As the system ages, it may no longer be able to run new Apps, Extensions, or websites. This is why the manufacturer puts out system updates for your computer or phone. These updates allow your device to get the necessary updates to run these updated Apps, Extensions, or websites, so checking for updates frequently can be very important. 

We know that restarting your device can be frustrating and inconvenient when you are in the middle of your workday, but it is truly one of the most effective ways to solve a problem. Think of a restart as a quick refresh for your device. Over time, open applications and background tasks can fill your computer's temporary memory, leading to slow performance, frozen screens, and other unexpected glitches. 

When you restart your device, it clears the jammed memory and resets the system to its clean, default state. It is like stepping back to clean up the clutter in your workspace. 

Because restarting the device is such an effective fix for common issues, it is one of the first steps our technicians will take to get you back up and running smoothly, which makes this an easy and effective strategy that all students and employees can try to potentially fix the issue faster and get you back to what you were doing. 

If a quick restart does not resolve the issue, our team is here to support you. Please put in an IT Helpdesk ticket, and a technician will be happy to assist you as quickly as possible. 

When restarting, it is important to note that when you shut the lid, this does NOT turn off the computer nor does it restart. To shut down or restart, you must manually click the series of buttons outlined below to fully restart or shut down the device. 

Important Note: Using the Restart button is healthier and provides better results than a full shutdown. Because of this, it is recommended that you utilize the restart button.

It is also important to note that pressing the “Power Button” on your device does not shut down the device; instead, it puts it into sleep mode and will not apply fixes that are applied during a restart. 

Click on the Windows Icon at the bottom of your Screen and then click on the Power Button. 

When you click the Power Button, you'll see four options. 

1. Lock (This locks the Device at the login Screen)
2. Sleep (This puts the computer to sleep) (This does not restart or shut down the device)
3. Shut down
4. Restart

Note that in the example, if you have any updates pending, it will instead give you the options of: 

1. Update and Shut down
2. Update and Restart

Then it also gives you the estimated time it believes it will take to perform the update and restart your device.